Overview
The Google Reviews Report provides valuable insights into how effectively your store is generating Google Reviews from customers. By tracking the performance of review requests, this report helps you understand which associates and methods are driving engagement and how customers are interacting with your review process.
Filter Options
You can filter the report by:
- Date Range: Focus on review requests sent within a specific time frame.
- Associate: View data for individual associates to evaluate their review request performance.
- Delivery Method: Analyze requests based on how they were sent:
- Manually by Associate: Requests sent directly by an associate.
- Auto-Message by Clientbook: Requests automatically sent as part of your Clientbook Automations (Typically Sales Trigger, or Client Activity).
- Point of Sale (POS) System: Requests sent directly through the POS system.
Key Features
- Summary Tiles
- Sent: Displays the total number of review links sent during the selected time frame.
- Clicked: Shows the number of review links that were clicked by customers, offering a quick measure of engagement.
- Reviews Timeline
- A bar graph visualizes the number of review links sent and clicked over time.
- Helps identify trends in customer engagement with review requests.
- Client Review Spreadsheet
- A detailed breakdown of all review requests sent to customers.
- Columns include:
- Client: The name of the customer who received the review link.
- Sent By: The associate responsible for sending the review request.
- Sent: The date when the review link was sent.
- Clicked: The date when the customer clicked on the review link, if applicable.
Why It Matters
The Google Reviews Report is essential for tracking and improving your store’s online reputation. By analyzing this report, you can:
- Identify which associates are most effective at sending review requests.
- Determine the most successful delivery methods for generating reviews.
- Monitor customer engagement with review links to refine your review request strategies.
- Gain insights into customer feedback by correlating review activity with ratings and comments received.
By regularly reviewing this report, you can ensure your store is maximizing its online presence through positive customer reviews and enhancing your overall reputation management strategy.