BlueSnap provides detailed reporting that helps you understand your deposits, processing fees, refund reserves, and payout timelines. This article walks you through how to navigate the BlueSnap portal and review two recommended reports that give you the clearest snapshot of your Clientbook Payments activity.
Accessing Your BlueSnap Account & Viewing Reports
Log in to your BlueSnap portal.
Navigate to the Reports section.
Select Payout Reports.
Select the report you'd like to view (the two highlighted are our recommended reports)
- Payout Details
- Payout Summary Statement
Payout Summary Statement Report
- Open Payout Summary Statement
- Set the time period you want to view
- Choose the payout you’d like to review from the list, identified by its payout date
- Select Go to load the details
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Review the payout details
- Transaction Date: This section shows the date when the transaction(s) occurred, not the date of the payout deposit. Payouts occur every two business days, unless otherwise requested.
- Payout Date: This section displays the date when the payout deposit was made, and the date when the funds should appear in your account.
- Number of Transactions & Gross Sales: This section will show you how many transactions were included in this payout and the Gross sum of those transactions.
- Processing Fees: This section provides a breakdown of the fees that are deducted. (2.65% of the total sale + $0.30 per transaction)
- Non-processing Fee: Each payout includes a single non-processing fee, which covers the ACH bank transfer and is necessary for your money to settle in your account. You can request to change the frequency of your payouts to weekly or monthly at any time. (usually 50 cents)
- Refund Reserve / Manual Adjustments: This section indicates the status of your refund reserve. We require all clients to start with a $35 refund reserve, but you can adjust it to any amount, even as low as $0. If your reserve balance is less than $35, you will receive the remaining funds with your next payout. (this section is not highlighted on the report attached because you did not have funds held back for your refund reserve in that payout)
- Total Disbursement: This section shows what was actually paid out after Processing Fees & Non-Processing Fees.
Payout Details Report
- Open Payout Details
- Set the time period you want to view
- Choose the payout you’d like to review from the list, identified by its payout date
- Select Go to load the details
- View transaction details:
- You will see one line per transaction included in your payout
- To customize the information shown in this report select "Customize View"
- Drag columns to hide/show or to reorder
- Hit Save