What is an Invalid Number?

An invalid number refers to any phone number that cannot receive text messages. The most common reasons a phone number is marked as invalid include:

1. The number is a landline

   • Landline numbers are unable to receive SMS or text messages.

2. The number is not a full 10-digit number

   • Text messaging requires a valid 10-digit phone number (area code + number).

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How to Identify an Invalid Number in Clientbook

In Clientbook, invalid numbers are flagged to help you avoid sending messages that won’t be delivered:

• A red X will appear next to the invalid phone number.
• You will not be able to text the invalid number.

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Next Steps for Invalid Numbers

If a number is marked as invalid:

1. Verify the phone number with the client to ensure it was entered correctly.
2. If the number is a landline, ask the client for a mobile number that can receive text messages.
3. Update the client’s contact information in their profile to reflect the correct number.

By ensuring phone numbers are valid, you can successfully communicate with clients using Clientbook’s messaging features.

For additional questions or help, reach out to Clientbook Support at [e-mail] or call 385-352-3518.