You will receive a push notification on your IOS device when a new message comes in from a client who is assigned to you.
Notification will come through on the IOS app if...
- You are inside the app
- You are outside of the app, but app is not fully closed
- You are outside of the app and the the app is fully closed
If you click on the notification it will open directly to the conversation.
If you are having issues with iOS Push Notifications, refer to this article for how to get them enabled and what to do if they aren't working: Push Notifications not Always Working on IOS