Appointments can be enabled or disabled at the store level, giving you full control over which locations accept bookings and how appointment related messaging behaves for each store.
Enabling or Disabling Appointments by Store
You can control appointment availability for each store in two different places.
Option 1: Appointments Settings Page
Location: Setup > Clients > Appointments
https://dashboard.clientbook.com/Configuration/appointments
Scroll to the Stores Accepting Appointments section
Locate the store you want to configure
Toggle the switch On to accept appointments or Off to disable them
Option 2: Edit Store Page
Location: Setup > Stores
https://dashboard.clientbook.com/Stores
Go to Setup > Stores
Select the store you want to update
Click Edit
Locate the Appointments section
Toggle Accepts Appointments on or off
Description shown in Clientbook:
“Show this store as a scheduling option for guests and staff. Turn off to hide it from booking.”
When to Disable Appointments for a Store
You may want to turn off appointments for a store if:
The location does not offer in person services
The store is temporarily closed for renovations or inventory
The store is transitioning or closing
Appointments are only offered at select flagship locations
You are piloting appointments at specific locations first
Store Hours and Appointments
Store hours play an important role in how appointment messages are sent and how clients experience scheduling.
Location: Setup > Stores > Select a store > Edit > Store Hours
Configuring Store Hours
| Setting | Description |
|---|---|
| Store Time Zone | The time zone the store operates in, such as America Denver |
| Daily Hours | Set open and close times for each day of the week |
| Hours on Specific Dates | Add exceptions for holidays or special operating hours |
How Store Hours Affect Appointments
| Feature | How Store Hours Apply |
|---|---|
| Automated Messages | Messages send only during store hours |
| Auto Responder | After hours replies trigger when clients message outside store hours |
| Booking Form | Displays store hours to help set client expectations |
Related Store Settings
Additional store level settings impact how appointment messages are delivered and who appears as the sender.
Messaging Settings
| Setting | Impact on Appointments |
|---|---|
| Supported Channels | Determines whether appointment messages are sent via SMS, Email, or both |
| Default Channel | Sets the default delivery channel for appointment messages |
| Default Associate for Outbound Messages | If no associate is assigned, this person’s name appears in messages |
After Hours Auto Response
If a client replies to an appointment message outside store hours, the after hours auto response is sent automatically. Customize this message to acknowledge the client and set expectations for when they will hear back.
Multi Store Considerations
If you manage multiple locations, keep the following in mind:
Enable appointments only at stores that are ready to accept them
Confirm store hours are accurate for each location
Verify time zones for stores in different regions
Share store specific booking links to pre select the correct location
Quick Setup Checklist
Enable appointments for the store
Verify the store time zone is correct
Set accurate daily hours
Add special date exceptions such as holidays
Confirm messaging channels are enabled
Set a default associate for outbound messages
Customize the after hours auto response