Boost your website's functionality by adding a web chat feature! This handy feature empowers clients to easily connect with your business and inquire about products, prices, and more. With web chat, you can provide a seamless shopping experience for your customers!
Install the web chat yourself in a few easy steps by following the steps below.
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Click on the Setup tab at the top of your dashboard. Click on the Messaging dropdown and select Webchat.
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Follow the directions on the Setup page. You have the ability to customize your webchat with your specific branding.
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- Color: Color of the webchat bubble.
- Opening Text: Opening statement that appears before clients open your webchat. You can turn the Opening Text off using the toggle below.
- Image: Choose a chat agent image from our default options or add your own with a hosted web URL.
- Single Location: If your business operates with multiple locations, make sure this toggle is off. This will give your clients the options to choose which store they want to chat with.
- Screen Location: Choose whether you want the chat to appear on the right or left side of your website.
- Color: Color of the webchat bubble.
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Locate the closing </body> tag in your code. In order for changes to be made to your code, the script needs to be pasted between the two <body> tags.
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After you've finished personalizing your web chat, click on the Copy Code button located at the bottom of the set up page.
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Go back to the code you pulled up earlier, and paste your new web chat code between the two <body> tags.
Important: To ensure the web chat works flawlessly, make sure that you paste the new code as close as possible to the closing </body> tag.
After you've pasted the code, check for smart quotes! Many plugins automatically change regular double quotes to smart quotes. Your code implementation will not work if it has smart double quotes. Remove all smart quotes and replace them with regular double quotes before saving your code.
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Save your code! The web chat should now appear on your website.
And you're done! If you have any questions regarding web chat installation, you can reach out to your designated Customer Success Manager. If you don't know who your CSM is, our Support Team can help you get connected. You can reach them at support@clientbook.com or (385) 352-3518.