Clients can opt out of receiving messages from your store at any time by replying STOP to a message. This applies to any message they receive—whether it’s an opt-in message, a mass message, a review link message, or a one-on-one communication.
What Happens When a Client Opts Out?
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When a client replies STOP, they are automatically opted out of all future messaging.
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After opting out, the client will receive an automatic confirmation message:
"You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
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Once opted out, the client will no longer receive:
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Mass messages
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Review link messages
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One-on-one messages from associates
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How Can a Client Opt Back In?
The only way for a client to opt back in is for them to reply START to the same store number. Once they do, they will be resubscribed and able to receive messages again.
Key Takeaways
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Clients can opt out anytime by replying STOP.
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A confirmation message will notify them of their successful opt-out.
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No further messages will be sent until the client replies START to resubscribe.
If you have any questions about client messaging or need additional support, reach out to Clientbook Support at support@clientbook.com or call 385-352-3518.