Why Certain Words Are Blocked in Messages
To protect your messaging capabilities and ensure high deliverability rates, we’ve implemented a system that blocks specific words and phrases in messages. If a message contains any of these terms, it will not be sent.
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Why Was This System Put in Place?
1. Preventing Carrier Flags
Message carriers closely monitor outgoing content. Messages containing flagged words are more likely to be marked as spam, which can lead to delivery issues. In extreme cases, your phone number could be blocked by carriers due to repeated flagged messages.
2. Improving Deliverability Rates
By avoiding the use of high-risk terms, you can ensure your messages are more likely to reach your recipients without being filtered or blocked.
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Blocked Words and Phrases
Below is the full list of words and phrases that, if included in a message, will prevent it from being sent:
Financial/Payment Terms:
- bitcoin
- cryptocurrency
- crypto
- coinbase
- cashapp
- venmo
- zelle
- western union
- settlement
Urgency Triggers and Phishing Terms:
- act now
- final notice
- suspicious activity
- account compromised
- security alert
- deactivation
- verify now
- login
- reset password
Scams and Promotions:
- claim your prize
- lottery
- work from home
- easy money
- get rich
Sensitive Information:
- PIN
- social security
- verification code
- OTP
- mother's maiden name
Short Links and URLs:
- bit.ly
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What You Should Do
1. Rephrase Your Message: Remove any blocked words to ensure the message is sent successfully.
2. Contact Support: If you have questions or believe a word is blocked in error, reach out to our team by calling (385) 352-2518 or emailing support@clientbook.com for help.
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Our Goal: Supporting Your Success
Clientbook is designed to safeguard your messaging operations and ensure the best possible deliverability for your communications. Thank you for your understanding as we work together to maintain secure and effective messaging.